INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. How can I contact Tia Power customer support?
You can reach us via email at info@tiapower.com or by using the contact form on this page. Our team responds within 24 hours (Mon–Sat).
2. What are your customer service hours?
Our support team is available Monday to Saturday, 9 AM – 7 PM (EST). Any inquiries sent after hours will be addressed the next business day.
3. Do you offer phone support?
Currently, we provide support through email and contact form for better efficiency. For urgent issues, please mention “Urgent” in the subject line.
4. How long does it take to get a response?
We typically respond within 24 hours. During peak times, it may take up to 48 hours, but we strive for quick resolutions.
5. Can I track my order through customer support?
Yes! Please include your Order ID in your message, and we’ll share the tracking details. You can also check your email for shipping updates.
INFORMATION ABOUT US
